We guarantee that our network, data centre HVAC, and power will be functioning 99.9% of the time on any given month, with the following exceptions:
If we fail to meet the guarantee stated above you can claim for a credit of the following value:
For servers covered by the 1,000% SLA: 10 times the pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.
For other servers: The pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.
We guarantee that our network, data centre HVAC, and power will be functioning 100% of the time on any given month, with the following exceptions:
Excellent product knowledge and understanding of what I am/was asking. Extremely helpful.
Chris was SUPER knowledgeable and really fast with his responses. He answered all 3 questions I had, 1 of which I was pretty stumped with, in a really easy to understand, quick fashion.
- Excellent support. Answered ALL of my questions and surely helped me a lot
- Aaron C. went above and beyond to narrow down the issue we had with our servers. Great support.
- Daniel Ionita
- Amazing, the operator helped me with every single issue that I addressed
- The best online support i ever had! Polite, and you could understand, even on the chat, that the other side was willing to help. Patient... even with a newbie like me.Thank you!
- Very helpful, clear and concise communication.
- Jeremy White
- Excellent support as always
- Gheorghe Pirlog
- Very fast, very responsive. Getting the issue resolved. Thanks
- Arthur Tucker
- Best live chat help I have had in past 2 days, made more sense than any other hosting company.
- Great, quick and professional support! Thanks.
- Jordan Lapointe
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