We guarantee that our network, data centre HVAC, and power will be functioning 99.9% of the time on any given month, with the following exceptions:
If we fail to meet the guarantee stated above you can claim for a credit of the following value:
For servers covered by the 1,000% SLA: 10 times the pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.
For other servers: The pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.
We guarantee that our network, data centre HVAC, and power will be functioning 100% of the time on any given month, with the following exceptions: